Assessing and Improving Your Office’s Performance 

April 20 (Tuesday)
4:00 – 5:30 PM ET
Tony Raven, PhD, Cambridge Enterprises 
Alison Campbell, OBE, PhD, RTTP, Knowledge Transfer Ireland 
Erin Rayment, PhD, Queensland University of Technology 
Christian Stein, PhD, MSc, Ascenion GmbH 

$150 AUTM Members/$225 Non-Members
While technology transfer has profound impacts worldwide, communicating results can be a challenge and it would be naïve to assume there’s no room for improvement. But how do we demonstrate how we are doing and identify where we can improve?
This session will look at several different approaches being developed outside of the traditional long time lag metrics to enable offices to critically assess their performance and identify opportunities for improvement. It will explore, inter alia, the European (ASTP) "Critical Friends" review, an organization capability/maturity model approach being developed in the UK (PraxisAuril), the practitioner centered ATTP accreditation and customer satisfaction surveys that allow offices to assess how they are performing and where they can improve.  
If you’re responsible for office leadership and performance improvement or reporting, this can’t miss session is for you. 
Learning Objectives: 
  • Comparing various approaches being used internationally to monitor, improve, and report office performance 
  • Discuss how those approaches might be adapted/applied to your office 
  • Design performance improvement approaches that can be used in your office"